Effective Date: January 1, 2026
Last Updated: March 1, 2026
Ercino Home Security ("Ercino," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit ercinotomotiv.com (the "Site"), communicate with us, subscribe to emails, or use our home security products and services (the "Services"). By using the Site or Services, you consent to the practices described here, subject to applicable law.
We may collect personal information that you voluntarily submit, including:
When you browse the Site, we and our analytics partners may collect device and usage information, such as IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. We use cookies, local storage, and similar technologies to remember preferences and measure Site performance. You can adjust browser settings to refuse cookies, though some features may not function properly.
If you purchase monitored security equipment, sensors and panels generate event data (arm/disarm, alarms, low battery, connectivity status). Cameras and doorbells may capture video, images, and audio where you enable those features. This data may be stored locally on your devices, in your mobile app, and—if you subscribe—in cloud storage operated by equipment manufacturers or partners. Ercino accesses such data only as needed to provide installation, troubleshooting, monitoring enrollment, or support you request.
We use personal information to:
We do not sell your personal information to data brokers. We do not use sensitive personal information for purposes incompatible with those described without notice.
Depending on your location, we rely on one or more legal bases to process personal information, including performance of a contract, legitimate interests in operating and securing our business, compliance with legal obligations, and your consent (for example, marketing emails or optional analytics cookies).
We may share personal information with:
If Ercino undergoes a merger, acquisition, or asset sale, personal information may transfer subject to this Policy or successor notice.
When you subscribe via the Site or check an opt-in box, we may send newsletters and promotional content. Each marketing email includes instructions to unsubscribe or you may use our Unsubscribe page. Even if you opt out of marketing, we may still send non-promotional messages related to active Services.
We retain personal information only as long as necessary for the purposes described, including to satisfy legal, accounting, or reporting requirements. Form submissions from prospective customers are typically retained for twenty-four (24) months unless a business relationship continues. Customer account records are retained for the duration of the relationship plus a reasonable period thereafter. Video retention in the cloud follows the plan you select with the equipment provider.
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit for the Site, access controls for internal systems, and vendor security reviews. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
The Site and Services are not directed to children under thirteen (13). We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact hello@ercinotomotiv.com and we will take appropriate steps to delete it.
Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, and to data portability. You may also withdraw consent where processing is consent-based. To exercise rights, email hello@ercinotomotiv.com. We may verify your identity before responding. You may lodge a complaint with a supervisory authority where provided by law.
Most browsers let you block or delete cookies. Mobile app permissions for notifications, location (if used for geofencing), and camera access can be managed in device settings.
Our service providers may process information in countries other than your own. When we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required.
The Site may link to third-party websites or integrations. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the latest revision. Material changes will be posted on the Site or communicated to registered customers when appropriate.
For privacy questions or requests, contact:
Email: hello@ercinotomotiv.com
Website: ercinotomotiv.com
